Associate degree or higher in the applicable subject area; or at least two years of practical experience in the applicable field combined with professional licensure or an industry-recognized certification.
The IT Support Specialist Certificate Program prepares students to provide technical assistance and troubleshoot common computer and technology issues in workplace settings. Through online coursework and a supervised externship, students develop practical skills in computer hardware, operating systems, software troubleshooting, networking, cybersecurity, help desk operations, and technical documentation. The program emphasizes hands-on application of technical support skills and prepares students for entry-level positions in information technology support.
Applicants must be at least 18 years of age at the time of enrollment and possess a high school diploma or recognized equivalent (GED or HiSET). Applicants must complete the ACCUPLACER assessment prior to enrollment to evaluate their reading, writing, and mathematics readiness. Assessment results may be used to identify areas in which additional academic support may be appropriate. Applicants must also have access to a laptop or desktop computer, reliable broadband internet, and a working webcam and microphone. Basic proficiency with web-based platforms is expected, and mobile-only access is not sufficient. An admissions interview is required prior to acceptance. Verification of high school completion must be provided before enrollment.
CareerDriven Institute’s next cohort will begin in November 2026. Beginning in 2027, the Institute will enroll students in three regular cohorts each year, with program start dates scheduled for the third Monday of February, June, and October. Additional enrollment dates may be established as needed.