Instructors must have the required education and experience to appropriately teach the program content. Examples of education and experience include, but are not limited to, certificates and/or degrees from postsecondary institutions; certifications from industry-recognized agencies, and practical work experience in, or in a field closely related to, the career fields the program prepares students to enter. ProTrain confirms each instructor’s academic background and work experience to ensure they are qualified to teach in the program.
The customer service representative plays an essential role in an organization's success through providing product and service information and resolving product and service problems. In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. The goal of this course is to prepare you to be an outstanding, reliable, and successful customer service representative in a business or other organization. In addition to providing students with a comprehensive education in customer service, this course will also prepare students to take nationally recognized customer service certification exams, including, but not limited to, the HDI Customer Service Representative Certification Exam. This program is powered by ProTrain.
Applications accepted year-round.